In other situations, you might have employees or customers fill out surveys or look at inventory, shipping, and tracking records, things like that. This could look something like having the company generate reports on a weekly, monthly, quarterly basis. Then you'll set a plan for how you'll get that data and how often to measure it. To do this, you look at company data like average wait times, number of customers per day, and seasonal variations. Using our example, you're trying to figure out why it's taking so long for the travel company to address a customer service issue. Here you want to map out the current process and locate exactly where the problems are and what kind of effect the problems have on the process. In order to improve processes, DMAIC focuses on data. Next, it's time to measure how the current process is performing. In this case, the goal is to take average wait times down to less than 10 minutes on average compared to 30 minutes. Before you begin working on tackling the issue, you're going to need to define the project goal and talk to stakeholders about expectations for the project. Imagine that you are brought on as a project manager for a large travel company to help streamline and minimize customer service wait times that have been surging due to a recent sales promotion. Let's take a real scenario to illustrate. This first phase is very similar to the initiation phase of traditional project management. The first phase is to define the project goal and what it will take to meet it. But what's great about the DMAIC process is that it can be used to solve any business problem. Just like with Waterfall and Agile, there're more specific details for using DMAIC and the Lean Six Sigma approach. The goal of each step is to ensure the best possible results for your project. DMAIC is a strategy for process improvement, meaning you're trying to figure out where the problems are in the current process and fix them so that everything runs more smoothly. They are define, measure, analyze, improve, and control, commonly known as DMAIC. There are five phases in the Lean Six Sigma approach. The idea is that when your team feels valued, motivation and productivity increases and the whole process functions more smoothly. It also focuses on team collaboration which promotes a positive work environment. The uses for Lean Six Sigma are common in projects that have goals to save money, improve quality, and move through processes quickly. It's a combination of two parent methodologies, Lean and Six Sigma. Now, you've got Waterfall and Agile methodologies in your project manager toolbox, Lean Six Sigma is one more you can add. Menentukan manajemen perubahan dan menjelaskan peran manajer proyek dalam proses perubahan tersebut. Menentukan struktur dan budaya organisasi serta menjelaskan bagaimana pengaruhnya terhadap manajemen proyek. Membandingkan metodologi dan pendekatan manajemen program yang berbeda dan menentukan mana yang paling efektif untuk proyek tertentu. Menggambarkan siklus hidup proyek dan menjelaskan pentingnya setiap fase. Menjelaskan keterampilan inti yang membantu kesuksesan manajer proyek. ![]() Menjelaskan peran dan tanggung jawab manajemen proyek di berbagai industri Mendefinisikan manajemen proyek dan menjelaskan apa yang dimaksud dengan sebuah proyek. ![]() Pembelajar yang menyelesaikan program ini seharusnya telah mendapatkan bekal untuk melamar pekerjaan tingkat pemula sebagai manajer proyek. Sepanjang program, Anda akan belajar dari para manajer proyek Google saat ini, yang dapat memberi Anda pengalaman pendidikan multi-dimensi serta membantu Anda mengembangkan keterampilan untuk melamar kerja. Kami juga akan memperkenalkan Anda pada jenis pekerjaan yang bisa Anda lamar setelah menyelesaikan program ini. ![]() Dalam materi ini, Anda akan menemukan terminologi dasar tentang manajemen proyek dan mendapatkan pemahaman yang lebih dalam tentang peran dan tanggung jawab seorang manajer proyek. ![]() Manajer proyek memegang peran kunci dalam memimpin, merencanakan, dan mengimplementasikan proyek penting untuk membantu keberhasilan organisasi mereka. Materi ini adalah yang pertama dari enam seri yang akan membekali Anda dengan keterampilan yang dibutuhkan untuk diterapkan pada posisi tingkat pemula di bidang manajemen proyek.
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